Our Terms and Conditions

You will automatically receive an 'zain-taxi' email for the journey(s) you have paid for. You are responsible for checking that the details received by us are correct. You will manually receive a 'Journey Details' email when the journey has been assigned to a driver. This will contain the pickup instructions and the driver's telephone number. zain-taxi will not refund you if you have forgotten to take this with you. zain-taxi does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions, or any unforeseen circumstances. We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. zain-taxi will not take responsibility for any passengers missing their flight if an hour's check-in time is not allowed.

Policy

You will automatically receive an 'zain-taxi' email for the journey(s) you have paid for. You are responsible for checking that the details received by us are correct. You will manually receive a 'Journey Details' email when the journey has been assigned to a driver. This will contain the pickup instructions and the driver's telephone number. zain-taxi will not refund you if you have forgotten to take this with you. zain-taxi does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions, or any unforeseen circumstances. We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. zain-taxi will not take responsibility for any passengers missing their flight if an hour's check-in time is not allowed.

How we operate

You will automatically receive an 'zain-taxi' email for the journey(s) you have paid for. You are responsible for checking that the details received by us are correct. You will manually receive a 'Journey Details' email when the journey has been assigned to a driver. This will contain the pickup instructions and the driver's telephone number. zain-taxi will not refund you if you have forgotten to take this with you. zain-taxi does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions, or any unforeseen circumstances. We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. zain-taxi will not take responsibility for any passengers missing their flight if an hour's check-in time is not allowed.